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General Return Policies

  • If you are not satisfied with your purchase, you may return most items within 30 days of receipt by completing our returns process.
  • No items may be returned after 30 days.
  • Paintballs, grenades, Washed Appeal and DVD’s may not be returned.
  • Clothing must be returned in unused condition.
  • Merchandise must be returned complete with all the original packaging, manual(s), blank warranty cards, and miscellaneous parts and accessories.
  • Incomplete returns will be subject to an additional return charge.
  • All free items must be returned with the original purchased items to receive a refund.
  • All returns will be subject to a restocking fee: New items of up to 20%, and used items of up to 30%.
  • Special orders or custom-made items are not returnable.
  • Closeout or specially discounted items are not returnable.
  • Shipping charges are not refundable.

 
How to Return an Item

  • Submit the Return Authorization Form (below) with your order number, name of item, and reason for return.
  • We cannot take return requests over the telephone.
  • If your return request meets the criteria of our return policy, we will email you a Return Authorization (RA) number.
  • Write your RA number in large lettering next to your return address on the Shipping box not the actual product box.
  • If there is no RA number on the box, it will be returned to you, because our receiving department will assume that it is an unauthorized return.
  • You must pay the shipping cost to return the item to us.
  • We recommend that you ship by UPS, Fed Ex, or USPS with a return receipt. That way, if we do not receive your package, you can have it traced.


Refunds on Returns

  • After receiving your authorized return, we will inspect the items to make sure they meet the conditions of our return policy.
  • If the items do not meet those conditions, they will be returned to you at your expense.
  • If the conditions are met, we will refund you the appropriate amount by the same method you used to pay for your order.
  • Please allow a week for the refund to appear on your credit card.
  • We will not refund you for items damaged in shipping due to incorrect packaging.

Returns Request Form

Return Authorization Request Form

 

Full Name:
E-Mail Address:

 

Shipping Information

 

Street Address:
City:
Post Code:
State/Province:

 

Billing Information (if different from above)

 

Street Address:
City:
Post Code:
State/Province:
Daytime Phone:
Evening Phone:
Order Number:
Item Number:
Item Name:
Action Requested:
Reason for Return:

 

By submitting for a Return Authorization Number (RA#) you have acknowledged that you have fully read and agree with our return Policy. Receiving a RA# does NOT state that you will receive full credit for items returned. Refunds are determined by the criteria stated below. RA#’s are only valid for 20 days. All RA’s older than 20 day’s will be deleted and non-valid.

 

You will be contacted for return shipping payment. If we cannot reach you we will email for you to call and give credit card information.

 

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