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General Return Policies
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If you are not satisfied with your purchase, you may return most items within 30 days of receipt by completing our returns process.
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No items may be returned after 30 days.
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Paintballs, grenades, Washed Appeal and DVD’s may not be returned.
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Clothing must be returned in unused condition.
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Merchandise must be returned complete with all the original packaging, manual(s), blank warranty cards, and miscellaneous parts and accessories.
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Incomplete returns will be subject to an additional return charge.
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All free items must be returned with the original purchased items to receive a refund.
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All returns will be subject to a restocking fee: New items of up to 20%, and used items of up to 30%.
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Special orders or custom-made items are not returnable.
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Closeout or specially discounted items are not returnable.
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Shipping charges are not refundable.
How to Return an Item
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Submit the Return Authorization Form (below) with your order number, name of item, and reason for return.
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We cannot take return requests over the telephone.
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If your return request meets the criteria of our return policy, we will email you a Return Authorization (RA) number.
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Write your RA number in large lettering next to your return address on the Shipping box not the actual product box.
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If there is no RA number on the box, it will be returned to you, because our receiving department will assume that it is an unauthorized return.
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You must pay the shipping cost to return the item to us.
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We recommend that you ship by UPS, Fed Ex, or USPS with a return receipt. That way, if we do not receive your package, you can have it traced.
Refunds on Returns
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After receiving your authorized return, we will inspect the items to make sure they meet the conditions of our return policy.
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If the items do not meet those conditions, they will be returned to you at your expense.
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If the conditions are met, we will refund you the appropriate amount by the same method you used to pay for your order.
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Please allow a week for the refund to appear on your credit card.
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We will not refund you for items damaged in shipping due to incorrect packaging.
Returns Request Form | | |
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